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Frequently Asked Questions
Orders/Shipping
Orders are processed and shipped as quickly as possible after we receive your purchase order. Customized products may affect delivery timelines. Your sales order confirmation includes an estimated ship date.
Our standard shipping method is UPS priority overnight, which should have your material arrived next day for domestic orders. Within 3-4 for international orders.
· Purchase Order
· Credit Card
· Wire Transfer
The tracking number for your order will be emailed to you at the time of label creation. If you do not receive an email, please call 215-795-2838 or email: lampire@lampire.com.
Please call 215-795-2838 or email lampire@lampire.com for current availability.
Yes. Customers can submit quote requests directly through the website by adding products to the quote builder.
No. Customers can generally request information or submit quote requests without creating an account, although account creation may provide additional features and tracking capabilities.
Yes. LAMPIRE offers a variety of QC testing services depending on customer requirements and product type.
Documentation such as Certificates of Analysis (COAs), Safety Data Sheets (SDS), and other product-related documents may be available upon request. Please call 215-795-2838 or email lampire@lampire.com for more information.
Contact our client relations team to discuss your needs and request a standing order.
To set up a standing order, please provide the following:
• Purchase order number or other method of payment
• Shipping and billing addresses
• Items requested
• Quantity of each item requested per shipment
• Schedule of shipment dates
• Secure pricing over a given period
• Save time by not having all Quotes and Purchase Orders completed one time
• Management of usage demand. No more running out of material
QC testing is a 48-hour test bacterial contamination and sterility. The lab puts a sample pf t he material on an agar plate and incubates it at 37 degrees Celsius. They will then check on it at 24 and 48 hours for bacterial growth.
After the material has shipped, unless requested otherwise.
Yes, we ship products internationally, subject to applicable regulations and shipping requirements. In accordance with our EU approval.
Work with our global shipping team to confirm all paperwork is in place prior to order shipping.
Shipping temperatures depend on product type, stability and customer requirements. We offer ambient (room temperature), refrigerated (2–8°C) or frozen (-20°C).
In many cases, yes. Bleed-and-ship services may be available depending on scheduling and product requirements.
Products
• Packaging type
• Shipping conditions
• QC testing options
• Fill volumes
• Collection specifications
Yes. Many products allow users to select:
Packaging type
Shipping conditions
QC testing options
Fill volumes
Collection specifications
Services
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